Why was my payment declined?

Occasionally our payment provider will wrongly flag a card as a security risk, which could be why it’s coming up as declined. It’s usually nothing to do with your card, just really outdated banking systems.

Our best suggestion is to either try a different card or check out using PayPal. You don't need an account already set up with them to do so, just the card you're wanting to pay with, and this should get your order through without any issues.

If you find that you're still having trouble, click the Ask Our Angels button below to get in touch with us.

Got another question?

Send your question to one of our lovely Helpdesk Angels who are ready and waiting to assist you in any way they can.

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